Description:

The service provides tier 1 technical support to students, faculty, and staff. Tier 1 technical support is available for all devices and services in the NVC environment. Service support is done through calls, emails, messages through Teams, and in person requests.

Service Includes:

• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct area using FootPrints
• Walk customers through problem-solving process
• Route calls to appropriate resource
• Follow up customer calls, where necessary

Service Provider Information:

NVC IT Helpdesk

Technical Support Information:

NVC IT Helpdesk
Email: [email protected]
Phone: 210-486-4777
Monday - Friday 7:30 AM - 6:00 PM