Technical Support Help Desk Services

Updated on Oct 10, 2024

Description:
This service is to provide students, faculty and staff with technical support related to computer, hardware or software assistance in an efficient and accurate manner.

Service Includes:

Install, modify, and repair computer hardware, software, and peripherals.
Follow up with customers to ensure issue has been resolved.
Walk customer through problem-solving process.
Track, route, and redirect problems to correct resources.
Develop standard operating procedures to ensure continuity of service for applications and hardware.

Service Provider Information:
NVC IT Helpdesk

Technical Support Information:
NVC IT Helpdesk
Email: [email protected]
Phone: 210-486-4777
Monday - Friday 7:30 AM - 6:00 PM

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